DIAMOND CHAI 0.10CTTW 14KY

RETURN & EXCHANGES

At Tres Joyeros, we want you to be completely satisfied with your purchase. If for any reason you would like to exchange your purchase, we offer exchanges or store credit within 10 days of receiving your order.

Before returning your purchase, please contact our customer service team at tresjoyeros@gmail.com for a return authorization.

To be eligible for exchange or store credit, items must be returned within 10 days of receipt and must be unworn and undamaged. All personalized styles and custom orders are final sale and may not be returned.

For international returns, please contact our customer service team at tresjoyeros@gmail.com for instructions.

Items must be returned in the original packaging. Tres Joyeros reserves the right to refuse an exchange or repair of any item if it does not meet the above requirements.

PRIVACY STATEMENT

When ordering or registering with Tres Joyeros, we may ask for your name, email address, mailing address, phone number, credit card information, or other personal information. The personal information collected by Tres Joyeros will only be used for limited purposes such as record keeping and content improvement. We will retain personal information only as long as necessary for the fulfillment of those purposes.

We take reasonable security safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. Your personal information is maintained in private files on our secure web server and on our internal systems.

We reserve the right to change or update this Privacy Policy, or any other of our policies or practices, at any time, and will notify users of this Website by posting such updated Privacy Policy on this page. Changes will apply only to information collected after the date of the change.

By using our site, you consent to our Privacy Policy.

If you have any questions regarding our Privacy Policy or any matter, please contact us at tresjoyeros@gmail.com.

SHIPPING AND DELIVERY

At Tres Joyeros, we offer FREE standard shipping on orders within Panama. We process orders Monday through Friday. Orders placed during weekdays or holidays will be processed the next business day.

In-stock orders ship the next business day after the order is placed. For back-ordered items or personalized pieces, please allow 2-6 weeks for processing. Rush options may be available.

INTERNATIONAL SHIPPING

For international shipping, please allow up to 2 business days for processing your order. Shipping costs will depend on the country you would like to ship to. For international shipping, we will send you a tracking number that you can use to locate your order. Delivery times for international shipping may vary depending on the destination country and customs processing, but we estimate delivery within 6 business days after the order has been processed.